Get In Touch
Simply fill in the form below and a member of our team will get back to you as soon as possible.
Do you have a phone number?
Yes all guests who book with us are provided with our phone number. Please refer to the booking confirmation we sent you by email.
Can I take food off site?
Yes, you can take food off site from Monday – Saturday between the hours of 12 and 4pm.
Are you wheelchair accessible?
We are fully accessible for wheelchair users including toilet facilities.
Can I bring my baby/child with me?
Unfortunately, we are not licensed to have any under 18's onsite after 5pm. Before this they are very welcome.
Do you have high chairs?
Yes, we do have some highchairs available, you can request this when making a reservation in the Special Request box or ask one of our Maître D's on arrival.
Can I bring a Birthday Cake with me?
Yes, but please let us know in advance! We don't allow any other food or beverages to be consumed onsite – but we make an exception for birthday cake!
Can I bring a dog with me?
Unfortunately, we don't allow any dogs onsite. If you have a guidance dog, please contact us.
Can I bring my own drinks or food with me?
We don't allow any external food or drinks to be consumed onsite.
Do your restaurants cater for gluten/dairy intolerances/allergies?
Yes, but please make us aware in advance if you have a severe allergy as we will need to check with the restaurants if they are able to cater for this.
Can I pre-order drinks?
We take pre-orders for amounts over £100, please contact the reservation team to find out more.
Can I run a tab?
We can run tabs but this needs to be pre-arranged. Please contact our reservations team.
What is the dress code?
We are relaxed, you can come as smart or as casual as you like.
Someone in my party will arrive after our reservation time, is this ok?
We ask that your party arrives within 30 minutes of your booking time, if you have one or two people who might be a little later please contact the reservation team and they will try their best to accommodate this.
You are fully booked on my requested date, is there any way I can get a table?
Yes, we quite often receive cancellations so please contact us at firstname.lastname@example.org and we will do our best to accommodate you. Alternatively, we have walk in tables available on a first come first serve basis.
There are only two of us, do we need to book?
We only take reservations for a minimum of 4 people; however, we do keep space back for walk in guests and we will do our best to seat you.
Can we extend our lunch time booking into the evening?
We don't generally allow for this as the demand is so high. Please feel free to email the reservations team and if there is availability they will adjust this for you. Alternatively, our Maître D's can look into this on the day for you.
Can we hire the venue exclusively?
Yes! If you would like to know more please email the reservations team who will be able to help you.
I have lost something at W12 Studios, who do I contact?
Please contact email@example.com to see if we have found you lost item.
Do you have a cloakroom?
I have a suitcase/bike with me, do you have somewhere I can store this somewhere during my visit?
Unfortunately, we don't have anywhere to store large items.
Can I bring my child's pushchair/buggy with me?
Yes, but please try and let us know in advance and we will arrange for you to have a table with a little more space around it.
Can I smoke?
Yes, we have designated smoking areas outside.
Do accept Credit Card / AMEX?
Yes, we accept Cash and Cards, Including AMEX.
Do you play music?
Yes, we have background/atmospheric music playing
Can I park onsite?
Unfortunately, we don't have any parking available to our guests.
Do you serve Halal Meat?
No, but we have a good selection of vegetarian dishes as an alternative.
How do I find you?
Please refer to our "how to get to us" page, there are downloadable maps and directions.
What happens when I arrive?
Please find your way to the Maître D station and they will direct you to your table and be on hand to help you with any other requirements.
What time is last service?
The restaurants and bar closes 30 minutes before we close.